Managing Toxic Employees Training for Managers and Leaders
Managing Toxic Employees Training
Most managers know when a team member’s behavior is toxic. What they don’t know is how to address it effectively. Standard approaches either avoid the problem until it becomes a formal HR matter, or attempt a direct confrontation that escalates the situation. Neither works.
The Managing Toxic Employees Training gives managers and leaders a third way: a structured, evidence-based approach to identifying toxic behavior, understanding what is driving it, conducting the conversations that need to happen, and implementing a plan that either rehabilitates the behavior or enables the manager to act decisively when it cannot be changed.
Built on the BEAT™ (Beck Emotional Access Technique®) framework and grounded in current neuroscience and behavioral psychology, this program equips managers with practical communication techniques, conflict resolution strategies, and proactive management methods that produce real, measurable results.
Every program begins with a pre-training consultation to understand your specific workplace dynamics, the types of toxic behavior your managers are encountering, and the cultural context in which they are operating. The training is tailored accordingly.
Our groups are intentionally capped at 8 participants to ensure every manager receives the focused, personalised attention that produces genuine, lasting behavioral change in how they approach these situations.
How will Managing Toxic Employees Training impact your organisation
Accurate Impact Assessment
Managers develop a precise understanding of how toxic behaviors affect team morale, productivity, and culture - including the ability to recognise the early warning signs before behavior escalates into a serious organizational problem.
Proactive Management Strategies
Rather than waiting for a situation to become a formal HR matter, managers gain actionable tools for intervening early and effectively - addressing behavior at the point where it is still manageable, not after it has caused lasting damage.
A Healthier Workplace Culture
Beyond addressing individual cases, this training equips managers to build a team environment where toxic behavior is less likely to take hold in the first place -- through clearer expectations, stronger communication, and a culture of genuine accountability.
Managing Toxic Employees Training
By the end of this program, managers and leaders will be able to:
- Identify and accurately assess toxic behaviors and understand their impact on team dynamics and performance
- Implement effective, tailored management strategies for specific types of toxic behavior
- Conduct difficult conversations that address toxicity with confidence, clarity, and empathy
- Develop actionable plans to support employees in improving their behavior and performance
- Create a workplace culture that encourages respect, collaboration, and open communication
- Monitor and evaluate the progress of interventions and adjust strategies as needed for long-term improvement
How does the Managing Toxic Employees Training work?
The course has been formulated in line with the powerful BEATTM approach.
Based in the most cutting edge knowledge from the fields of Neuroscience, the method is a direct approach to changing emotional states and behaviour though a set of simple and intuitive tools.
BEATTM cuts through long standing faulty habits, replacing these with useful behaviour, states of being and thought patterns.
Managing Toxic Employees Training MODULES
Understanding Toxic Employees
Definition and characteristics of toxic behavior in professional contexts. Types of toxic employees and their behavioral patterns. Case studies illustrating the real-world impact of toxic behavior on teams, culture, and organizational performance.
Assessing Workplace Dynamics
Tools for accurately assessing team health and identifying the dynamics that allow toxic behavior to take hold. Recognizing behavioral indicators of toxicity and their effects on the work environment. Self-reflection on management style and its unintended contribution to team dynamics.
Communication Strategies for Difficult Conversations
Techniques for initiating and conducting difficult conversations with toxic employees. Building genuine empathy and active listening skills. Role-play scenarios provide practice in the communication approaches that produce behavioral change rather than defensiveness or escalation.
Conflict Resolution Techniques
Understanding the conflict cycle and its resolution. Strategies for de-escalating tense situations and addressing toxic behavior before it becomes entrenched. Mediation techniques for resolving conflict between employees when the manager needs to facilitate rather than adjudicate.
Creating Performance Improvement Plans
The components of effective performance improvement plans. Setting measurable goals and realistic timelines. Supporting employees through feedback, regular check-ins, and the behavioral coaching techniques that give PIPs the best chance of producing genuine improvement.
Cultivating a Positive Work Environment
Long-term strategies for building a culture of respect and collaboration that makes toxic behavior less likely to emerge. Training teams on the importance of constructive feedback. Sustaining a positive workplace culture through consistent management behavior and clear organizational expectations.
Pricing
Our training groups are intentionally capped at 8 participants to ensure depth, precision, and genuine behavioural change for every individual in the room.
1 Day Team Training
Maximum 8 participants- Pre-training consultation with team leader
- Slides and training materials for all participants
- Exercise workbooks for each participant
- Post-training summary report with specific recommendations
- 30-day follow-up call with team leader
- 5% discount code for future EdgeMind training
2 Day Team Training
Maximum 8 participants- Everything in 1 Day plus...
- Individual written development notes per participant
- 60-day follow-up call
- One complimentary taster coaching session for the team leader
- 10% discount code for future EdgeMind training
3 Day Team Training
Maximum 8 participants- Everything in 2 Day plus...
- 90-day follow-up call
- Individual written development notes per participant
- Bespoke BEAT™ resource pack for the organisation
- Priority booking at locked rate
- 15% discount code for future EdgeMind training
For groups larger than 8, please contact us to discuss a bespoke solution. We can accommodate larger organisations through multiple cohorts or additional practitioners.
FAQs
Will the course be specifically designed for my organisation?
Yes. Once we receive a booking, we reach out to organise a pre-training consultation. We use that consultation to understand your culture, gather insight into the specific challenges your team is facing, and adjust the programme and delivery in line with your organisation’s needs. No two programmes are delivered identically.
How many hours is each training day?
Each training day runs for 8 hours and includes breaks totalling 1 hour – giving 7 hours of active training time per day.
Why are groups capped at 8 participants?
We cap group sizes at 8 to ensure every manager receives focused attention and genuine personalised feedback throughout the program. Larger groups dilute the hands-on, behavioral work that makes BEAT™ training effective. This is a deliberate quality decision, not a capacity limitation.
Our team is larger than 8 people - can you accommodate us?
Yes. For teams larger than 8 we offer bespoke solutions – either running multiple cohorts or delivering the programme with additional practitioners. Please contact us to discuss the right approach for your organisation.
Where does the training take place?
Training is delivered at our trusted training studio in London, or at your premises. Our coaches can travel to any destination within Greater London as standard.
We are not based in London - can you travel to us?
Yes. Our coaches can travel anywhere in the UK – and internationally – to deliver training. Please get in touch for a quotation based on your location.
Can the training be delivered online?
Yes. We offer a fully online version of this programme for teams who need remote delivery.
How is this different from standard HR or performance management training?
Most HR and performance management training focuses on process and procedure – documentation, formal warnings, legal compliance. This program goes deeper: it trains managers in the communication and behavioral skills that determine whether an intervention actually changes behavior, not just satisfies a procedural requirement. Built on the BEAT™ framework, it addresses the emotional dynamics of these conversations that process-focused training entirely ignores.
Is this training suitable for managers with no previous experience handling toxic employees?
Yes. The program is designed for managers at all experience levels – from those encountering these situations for the first time to experienced leaders looking to handle them with greater skill and consistency. The practical, hands-on approach means participants develop real capability regardless of their starting point.